I have noticed in some of our accounts that the monthly charge has been shortened, where the balance shows due in one bulk payment. I have had to change a couple accounts that were showing the full balance due, and I had to re spread the payments, The auto pay was still correct in the dates, but the charges were shortened. Any suggestions?
Solved! Go to Solution.
Good day Heather ( @bracemom35 ),
Please contact Support via phone at 866-722-2567 or via email at OrthoTracSupport@csdental.com with specifics of the patients (names, amounts, etc.) and we will take a look. Attempting to troubleshoot this via the forum would be prohibitively difficult.
Phil Carter / OrthoTrac Escalations