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bracemom35
Canine III

Some patient balances have changed

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I have noticed in some of our accounts that the monthly charge has been shortened, where the balance shows due in one bulk payment.  I have had to change a couple accounts that were showing the full balance due, and I had to re spread the payments,  The auto pay was still correct in the dates, but the charges were shortened.  Any suggestions?

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Moderator
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Re: Some patient balances have changed

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Good day Heather  ( @bracemom35 ),

Please contact Support via phone at 866-722-2567 or via email at OrthoTracSupport@csdental.com  with specifics of the patients (names, amounts, etc.) and we will take a look.  Attempting to troubleshoot this via the forum would be prohibitively difficult.  

Regards,

Phil Carter / OrthoTrac Escalations

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