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Canine II

System Lag

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Orthotrac is extremely lagging and every action is delayed. Is there an issue being reported?

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Moderator
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Re: System Lag

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Good day Dr. Roehm ( @MidwestOrtho ), 

We had no reports of issues on Monday when you posted this.  If you are still having issues today, please let me know and I will have the Cloud team investigate. 

As a side note, for urgent issues it is generally a good idea to call Support at 866-722-2567 or email us at Support.US@csdental.com  . Posts here on the Exchange may not be seen for a day or two. 

Regards,

Phil Carter / OrthoTrac Escalations

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Moderator
Moderator

Re: System Lag

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Good day Dr. Roehm ( @MidwestOrtho ), 

We had no reports of issues on Monday when you posted this.  If you are still having issues today, please let me know and I will have the Cloud team investigate. 

As a side note, for urgent issues it is generally a good idea to call Support at 866-722-2567 or email us at Support.US@csdental.com  . Posts here on the Exchange may not be seen for a day or two. 

Regards,

Phil Carter / OrthoTrac Escalations

View solution in original post