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paul_snyder
CS Dental Employee
CS Dental Employee

Temporary Outage 6/14/2021: eRx Electronic Prescriptions - Controlled Substance

Temporary Outage 6/14/2021: eRx Electronic Prescriptions - Controlled Substance (Narcotics)

There is a temporary outage that affects the prescribing of narcotics.  We are working with the service provider to restore service as quickly as possible.  The error message is "Failed to digitally sign the prescription".  

In the interim, the work-arounds are:

(1) Phone in the prescription to the pharmacy

(2) Issue a paper prescription

We apologize for the inconvenience and look forward to a quick resolution. 

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paul_snyder
CS Dental Employee
CS Dental Employee

Re: Temporary Outage 6/14/2021: eRx Electronic Prescriptions - Controlled Substance

This outage was resolved at approximately 12pm EST, 6/14/2021.  We apologize for any inconvenience associated with the outage. 

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