Total lack of customer service

[jodefoe]

I need to add a location for credit card processing and my vendor sent the programing file to Carestream on 12/23/2020. I have been trying to get through to EServices since then with no luck! 

[paul_snyder]

Apologies for the lack of response from our team.  I will have an agent reach out to you ASAP today.  Thanks for your patience. 

[tshaw]

Hello @jodefoe, 

I apologize for the delay, I have sent your information to our eServices team so they can assign someone to contact you as soon as possible. 

I'm also going to move this post to our OrthoTrac area, as it looks like it got added to our welcome area. 

[jodefoe]

I was on hold for 4 hours today.