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jodefoe
Canine III

Total lack of customer service

I need to add a location for credit card processing and my vendor sent the programing file to Carestream on 12/23/2020. I have been trying to get through to EServices since then with no luck! 

3 Replies
tshaw
Community Manager
Community Manager

Re: Total lack of customer service

Hello @jodefoe

I apologize for the delay, I have sent your information to our eServices team so they can assign someone to contact you as soon as possible. 

I'm also going to move this post to our OrthoTrac area, as it looks like it got added to our welcome area. 

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jodefoe
Canine III

Re: Total lack of customer service

I was on hold for 4 hours today.
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paul_snyder
CS Dental Employee
CS Dental Employee

Re: Total lack of customer service

Apologies for the lack of response from our team.  I will have an agent reach out to you ASAP today.  Thanks for your patience. 

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