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karenecalefdmd
Canine III

Re: Version 14 - Pt Information page

Phil,

Can you help me with the requirements for Outlook with this new 14.0 version?  I am not sure my Office 365 will work?

Is this an issue? or am I mixing apples with oranges worrying about a version change and Outlook?

Kathy

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Moderator
Moderator

Re: Version 14 - Pt Information page

Good day Kathy (karenecalefdmd‌),

Office 365 is not currently supported for integration with OrthoTrac.  Office 365 integration will be introduced with version 14.1,  but that release is still a few weeks away. 

The current OrthoTrac system requirements (for version 14.0.0.25)  can be found here:

 

Regards,

Phil Carter / OrthoTrac Escalations

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karenecalefdmd
Canine III

Re: Version 14 - Pt Information page

Phil,

We are in the process of purchasing new monitors to hopefully avoid any issues when we install V14 the first week of May. What advantages (integration) would be available if we wait for V14.1 with office 365.

How is it going to support and integrate with Outlook? And do you have a good estimate date for that release?

Kathy

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CS Dental Employee
CS Dental Employee

Re: Version 14 - Pt Information page

Kathy,   

The primary advantage to Office 365 use is the cost savings from the Microsoft application purchase.  Both Office 365 (Subscription service) and Office 2016 (Application) will be confirmed for integrated use with OrthoTrac as of our version 14.1 release that will begin distribution within the next 2 weeks.  If your office will be using Office 365 with MS Office 2013, and you can await a couple weeks for OrthoTrac version 14.1, we would recommend that you do so. 

If your office plans to upgrade to Office 2016 with your the Office 365 subscription service there is an issue that you should be aware of.  Even thought MS Office 2016 applications will work in various functions of OrthoTrac, there is a problem with OrthoTrac, MS Outlook 2016, and MS Word 2016 that will prevent letters in the OrthoTrac AWPS system to be emailed directly from the post and print process of OrthoTrac.  You can still save a merged AWPS letter as a .pdf and individually email it to a patient, responsible party or outside doctor, but the integrated email function for the letters will not work with Office 2016 at this time.  

 

Our developers will be correcting the Outlook email issue in version 14.2, which is projected to be released in August 2018. So, depending on your practice's needs, you could choose to wait to upgrade your MS Office products until later this year.

Thank you,

Mara  

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karenecalefdmd
Canine III

Re: Version 14 - Pt Information page

Mara,

This is very good information for our office to know. Thank you so much for the details in the explanations.

Timing is everything when paying outside tech support to come and do hardware install with software upgrades. Optimizing the results is our goal, so which version to have is key.

With gratitude for your knowledge,

Katherine Chowanec

Office Manager

Karen E Calef, DMD

211 Storrs Road

Mansfield, CT 06250

860-456-3718 phone

860-423-2766 fax

www.smilesbykaren.com<http://www.smilesbykaren.com>

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