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jodefoe
Canine III

Why, Why, Why...

Why is it every time I need to add credit card processing to a new location Carestream can't seem to figure out the process? All they need to do is look at the last location I added and replicate the process. No, I get the same email wanting to schedule training and asking about card readers etc. It takes forever and a day for the light bulb to go off and finally the 15th rep figures it out. Seriously?!

5 Replies
tshaw
Community Manager
Community Manager

Re: Why, Why, Why...

I apologize for the frustrations @jodefoe. I just informed the management team of this so they can address it and have someone reach out to you. 

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jodefoe
Canine III

Re: Why, Why, Why...

Well, that was a week ago. I sent emails and still, NOTHING! No one even responds. Great customer service...NOT!
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paul_snyder
CS Dental Employee
CS Dental Employee

Re: Why, Why, Why...

Thanks so much for your inquiry.  I see multiple locations in Nevada for Absolute Dental on your website.  What is the best contact number?  We will have a technician call you.

Regards, 
Paul Snyder 

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jodefoe
Canine III

Re: Why, Why, Why...

702-218-1712
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paul_snyder
CS Dental Employee
CS Dental Employee

Re: Why, Why, Why...

Thanks. I have a technician reaching out to you momentarily. Thanks for your patience.
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