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paularyfa
Premolar II

Why do old claims populate with new banding date?

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Patient has two phases of treatment.  I submit a claim with  the original date of phase one.  Now patient in phase two.  I create a claim for phase two, takes new banding date, no problem.  However, when I go back to look at phase one claim, it has populated with phase two banding date and no longer correctly reflects the claim I originally submitted.  Am I doing something wrong? Thx.

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Moderator
Moderator

Re: Why do old claims populate with new banding date?

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Good day Paula (paularyfa‌), 

We have had no other offices report this issue and are looking into it now.  I will discuss this with you tomorrow when I talk to you about the Protected Trust integration questions you had as well. 

[[EDIT:  After speaking with Paula it turned out that this issue was related to a previously reported defect which will be addressed in a future version of OrthoTrac.]]

Regards,

Phil Carter / OrthoTrac Escalations

paularyfa
Premolar II

Re: Why do old claims populate with new banding date?

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Any news on when this will be fixed??

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Moderator
Moderator

Re: Why do old claims populate with new banding date?

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Posting a reply here for the benefit of the community. I have already spoken with Paula via phone and confirmed for her that this issue is resolved in the upcoming version 15.0, soon to be released. 

Thank you,

Phil Carter / OrthoTrac Escalations

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