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kjhogan
Canine II

Widescreen monitors recommended for CS OrthoTrac v14

For the new CS OrthoTrac v14, it is recommended that customers' upgrade to widescreen monitors of 1920x1080 for premium viewing experience.

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mistyeverman
Canine III

Please review the photos - you will see we cannot select an assistant, doctor, or TC.  I understand there is a problem with screen resolution on laptops, but was told this shouldn't affect this area of Tx Card, but obviously it does.  Suggestions?Tx Card - cannot select assistant, doctor or TC.Tx Card - cannot select assistant, doctor or TC.

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We have the same issues with two of our laptops even with the resolution at 1920x1080. 

text is truncated, not accessible, or only accessible via scrolling.

We have a larger widescreen laptop that is fine, but the other two aren't working well.  Plus we just bought two new monitors for our desktops (mine and the doctor's) so not itching to buy new laptops when these should be fine.

/rant over.

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Anon
Not applicable

General response here for the community (I have already spoken with Paula via phone and resolved her issue).  This is a result of setting the Microsoft Windows display settings to use text that is larger than the standard 100% setting.  Use the Windows display settings to set text size to standard (100%) as opposed to higher settings like 125% or 150% and this issue will be resolved. 

In cases where the resolution is high but the physical screen itself is small, some offices are attempting to "compensate" for this by turning up the text size.  This is not recommended.  If setting the resolution too high (example: 1920x1080) prevents you from viewing text properly because the screen itself is not large enough to display ideally, try setting the resolution lower, which will cause all windows and icons to be larger and more "viewable" while still retaining the standard Windows text size.  The minimum resolution that is required for Charting to display properly is 1440x900.

Phil Carter / OrthoTrac Escalations

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Hello Ms Everman,

I am sorry that your office is experiencing this issue.  As I had mentioned to you in a previous post, we had not received reports of display resolution settings affecting this center section of the v14 Charting display, so thank you for bringing this to our attention posting examples of your laptop's display. 

Unfortunately, display resolutions for laptops and monitors which do not meet minimum requirements can be subject to many unexpected behaviors.  From your photos it appears that your laptop's resolution value is likely 1366 x 768, which does not meet the vertical height minimum requirement (the 900 figure in the [1400 x 900] minimum resolution value) detailed in the v14 System Requirements documentation attached here, detailed on the main Carestream Dental website and distributed with the OrthoTrac v14 update media.

I apologize that there isn't a work around we can suggest other than updating the practice's hardware to meet the minimum system requirements.  

Regards,

Mara Quagliata/ OrthoTrac TPO

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paularyfa
Premolar III

Would have been splendid to get this information BEFORE the update was rolled out.  Not a happy camper.

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Anon
Not applicable

Good day Paula (paularyfa‌),

I am sorry you feel you were not properly warned of the requirements for the v14 update.  We did try to notify offices through multiple venues, including posts on the main Carestream Dental website as well as here on the Exchange (for example, this post here:  Carestream Dental announces availability of CS OrthoTrac 14 to improve practice efficiency, performa...   ).    

If you have a large number of square monitors which do not meet the minimum requirements, you may want to consider reverting to the original Treatment Card until you can upgrade your chairside (clinical) monitors.  To do so:

1.  From the main menu of OrthoTrac, select Functions, Maintenance/Setup, Charting Maintenance. 

2.  Place a checkmark in the box "Use Original TxCard". 

3.  Click OK to continue. 

This will revert the software to using the original Treatment Card module.  Please note that this setting will affect all workstations in the office. 

I am tagging managers uriyahrobinson‌ and r.alfieri‌   in case they would like to speak on this matter further. 

Regards,

Phil Carter / Orthotrac Escalations

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fmcrt
Canine III

Will this require touch screen check-in workstations to be replaced in order to read the screen?

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Anon
Not applicable

Good day Rob (fmcrt‌),

This post was a bit misleading.  Widescreen monitors are recommended for the best viewing of the new Charting module.  Other modules in OrthoTrac, including the patient flow screens seen by patients on a patient check-in screen, are unchanged, and so no replacements would be necessary for that.  Replacement or new monitors are only necessary for workstations that will be using the new Charting regularly.

Regards,

Phil Carter / OrthoTrac Escalations

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Hi Phil: 

Well most monitors in an active ortho practices are used in the chart module (20+ screens to replace).  Fortunately monitors have never been cheaper, but in some cases it will impact the video card replacement (relatively inexpensive), as well.  We are hopeful our current computers will handle the upgrade, as system requirements are enhanced by v14 with the recent addition of Win 10 operating systems. We have widescreens, but do not meet the 1920 X 1080 "best view" specs. 

Thanks for your input along the way Phil. I am sure the enhancements to Orthotrac will be continued steps towards better office organization and patient management.

Rob

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Anon
Not applicable

Good day Rob (fmcrt‌), 

Your PCs may still meet the minimum required (again, the original post is a little misleading).  The *recommended* resolution is 1920x1080  but the new Charting will still display with no issues at a required minimum of 1440x900, which your current PCs may already support.  You may view the System Requirements for more information -- they are located at this link.

OrthoTrac: System Requirements 

One last thing to keep in mind is that even PCs which do not meet the absolute minimum requirement of 1440x900 will still be able to display the new Charting, with the caveat that they will display with scrollbars to fit in all the new information. 

If you have any other questions, please let us know!

Regards,

Phil Carter / Orthotrac Escalations

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Our experience today is that on our laptops in the clinical area, the section where you choose which assistant, doctor, or tc does not show up on the laptop screens.  This "line" only shows up on desktop monitors.  It's crucial to have this appear in the clinical environment.  Any suggestions or fixes for this issue?

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Another question Phil is does the new updated software play better with Adobe DC Reader? 

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Anon
Not applicable

Good day Rob (fmcrt‌),

I have no information on any Adobe-related changes to the software.  I am tagging the OrthoTrac PLM uriyahrobinson‌  and the Development manager r.alfieri‌   to let them answer this. 

Regards,

Phil Carter / Orthotrac Escalations

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