Need your help! Our new 8100 pan ceph machine 2D (not 3D) did NOT come with a phantom calibration tool like my 8000C2D pan ceph machine did. Radiation physicist is asking for it to complete the radiation survey so I can register with the state. Shoulbn't there be on like my last 2D pan ceph machine?
I included this information when I escalated your other concerns to the team so that they are aware of this when they reach out.
Hello Tim: Thank you for your reply. While addressing an imaging problem, the escalation impaging supervisor reached out to the large equipment specialist who informed us that a phantom does exist for the 8100CS 2D pan ceph machine, however, I would have to pay for one to be delivered. I am NOT interested in paying for one, but for CS to mail it to me ASAP. I had one for my 8000C 2D machine, and the radiation physicist of NJ is requesting one in order to complete his x-ray survey to submit for NJ registration process. I do not think anyone should have to pay for the phantom, not to mention a loyal 30 year customer and 2x pan ceph machine purchaser. Since radiation is still emitted from a 2D machine I am putting the request in for its phantom to be mailed to my practice address on file. I look forward to hearing back with your confirmation. Thank you for your help, Karen DeSimone, DDS
Carestream Dental LLC
3625 Cumberland Blvd. Ste. 700
Atlanta, GA 30339
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