cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Moderator
Moderator

Re: orthotrac 15.1 for office 2019 compatibility update?

Jump to solution

I will see to it.  Keep an eye out for both updates in the mail soon. 

Regards,

Phil Carter / OrthoTrac Escalations

0 Kudos
Reply
Highlighted
CS Dental Employee
CS Dental Employee

Re: orthotrac 15.1 for office 2019 compatibility update?

Jump to solution

 

@prcarter Thank you for the information!    I was not aware of this!

0 Kudos
Reply
Highlighted
Canine III

Re: orthotrac 15.1 for office 2019 compatibility update?

Jump to solution

any idea when it will be shipped, I would love to do something in my office, if we are not seeing pts. Thanks

Highlighted
CS Dental Employee
CS Dental Employee

Re: orthotrac 15.1 for office 2019 compatibility update?

Jump to solution

@prcarter Is there a way to find out if / when this will ship?

0 Kudos
Reply
Highlighted
CS Dental Employee
CS Dental Employee

Re: orthotrac 15.1 for office 2019 compatibility update?

Jump to solution

Hi, there! Based on this response from @prcarter, it will begin shipping at the very end of March. So, the good news is that it's not too far away now. 🙂

Have a great day!

0 Kudos
Reply
Highlighted
Canine III

Re: orthotrac 15.1 for office 2019 compatibility update?

Jump to solution

Have they started shipping this now that we are in the middle of April?  thanks

0 Kudos
Reply
Highlighted
Moderator
Moderator

Re: orthotrac 15.1 for office 2019 compatibility update?

Jump to solution

Good day Dr. Lowe ( @zachtonlowe ),

I am sorry to report that with the COVID-19 pandemic most of the Development and Management teams responsible for certifying the version 15.1 release have been put on temporary leave, so we are now working with a skeleton crew in all departments. It is likely that we will not be able to begin physical shipments of 15.1 for on-premise customers until we are back to full staffing levels. We are very sorry for the inconvenience (I know you have been eagerly awaiting this release) but please remember that this is an unprecedented situation and is affecting many companies right now. 

Regards,

Phil Carter / OrthoTrac Escalations

0 Kudos
Reply
Highlighted
Canine III

Re: orthotrac 15.1 for office 2019 compatibility update?

Jump to solution

Thanks Phil,

I understand, since you guys are unable to ship it, would you allow download, I have a 1 gig connection up and down I can use?  This down time would be the perfect time to get my staff trained up on all the changes?

Zach

0 Kudos
Reply
Highlighted
Moderator
Moderator

Re: orthotrac 15.1 for office 2019 compatibility update?

Jump to solution

Good day Dr. Lowe ( @zachtonlowe ),

We've been given approval by Management to make the transfer for your practice, but of course I will need a direct connection to your office's server in order to handle this.  Please reach out to me directly at phillip.carter@csdental.com   when you will be able to connect me and I will handle the transfer of the disc image file.  Once it is in place I will notify you of the Installs team's website for reserving an installation appointment time and they will address the actual update. 

Regards,

Phil Carter / OrthoTrac Escalations

0 Kudos
Reply