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smh68
Canine II

Sending a group chat message

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Is it possible to send a group message via chat, rather than just to individuals?

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5 Replies
Moderator
Moderator

Re: Sending a group chat message

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Good day Sarah (smh68‌),

I'm not sure what you mean because OrthoTrac does not have a chat function.  The Staff Mail and ToDo List functions serve a similar purpose; are you asking about one of those?  Please clarify.  

I also note that your practice name ends with "Dental" -- are you a dental practice rather than an orthodontic practice? Did you mean to post this in one of the Dental software discussion areas?

Regards,

Phil Carter / OrthoTrac Escalations

smh68
Canine II

Re: Sending a group chat message

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Hi there Phil,

Apologies – I am new to Carestream exchange – so I posted in the wrong place!

Best wishes,

Sarah

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Moderator
Moderator

Re: Sending a group chat message

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Good day Sarah (smh68‌),

No problem.  You can click on the "Places" section of the toolbar at the top to reach the list of different support areas:

You can also click the below link:

https://community.carestreamdental.com/places 

Just select the appropriate Place for your topic and it'll get taken care of!

Regards,

Phil Carter / OrthoTrac Escalations

hwhtara
Canine II

Re: Sending a group chat message

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Is there in fact a place to chat on orthotrac?

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ydillon
Canine III

Re: Sending a group chat message

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Good Afternoon Tara, 

At this time Orthotrac does not have any interactive Chat functionality.  The only interoffice communication ability through the software is via Staff Mail or the To Do lists.