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OrthoTrac: Version 14 - Comment-Only Entries (Notes) Not Visible on "View All" Display of Charting / Treatment Card

OrthoTrac: Version 14 - Comment-Only Entries (Notes) Not Visible on "View All" Display of Charting / Treatment Card

Issue:

In OrthoTrac v14, when the "View All" link in the top right corner of Treatment History is clicked, comment-only entries (also known as Notes) do not display.

Cause:

This is by design.  The new Charting was designed with extensive feedback from multiple orthodontic practices, who worked with our Development team directly. These offices requested that the "View All" screen display only clinical notes that included procedures posted / clinical treatment details. Comment-only entries will not display on this screen in order to cut down on the number of entries displayed.

Since the release of version 14, there has been sufficient feedback from offices requesting the reverse of this that Development is considering making this an optional setting (to have it set to not display comment-only entries by default and then have an option in Charting Maintenance to be able to display them if desired), but as of April 2018 comment-only entries are only visible on the main Treatment History screen.

[[Article ID:   20180207PRC1]]

Version history
Revision #:
1 of 1
Last update:
‎04-02-2018 12:20 PM
Updated by: