I have a patient that has a $0 balance, however she is sent a bill and charged interest when billing. I have posted a screenshot of her ledger below. She does not owe us any money, however each month it bills her for $90 + interest. Can you help?
Looking at the screenshot you provided, it actually shows the patient has a balance of 90.00 on the aging bar at the bottom. This is most likely the true balance on that ledger.
If we were to look through the history we would probably find where a code was attempted to be removed and it didn't create the counter red entry, what we call "Odd red entries" due to it not being paired with a counter red entry. The only way to really correct this will be for one of our representatives to use our support code to correct the entry.
I would be happy to give you a call at your convenience. I would just need to know a good phone number, and when the best time to call would be.