Benefit Recalc Utility Bug?

[joedindo]

Getting back on track with the new year. What's your availability this week? We're closed Fridays so this Friday would be ideal. Please let me know. joe@brbdds.com
Thanks.

[joedindo]

Still looking for help with this. I thought I had a remote session scheduled today @ 10:30 but did not get a call. Please email me to setup a new session: joe@brbdds.com

[juriz]

Joe,

I'm reaching out to support right now.

[joedindo]

We re-ran the utility and are still experiencing the same problem. A patient has used their insurance benefits but after the recalc, it shows benefits remaining.  This is exactly the issue we have seen. 

I am confirming that we did a "Reset benefits" on the first workday of January; I was not sure but I confirmed that the office manager does it.  

Please contact me to discuss how to address this issue.

Thanks.

Joe Dindo

joe@brbdds.com

248-613-4640

[jdowner]

Hey Joe, I'm sending you an email this morning