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joedindo
Premolar III

Re: Benefit Recalc Utility Bug?

Getting back on track with the new year. What's your availability this week? We're closed Fridays so this Friday would be ideal. Please let me know. joe@brbdds.com
Thanks.
joedindo
Premolar III

Re: Benefit Recalc Utility Bug?

Still looking for help with this. I thought I had a remote session scheduled today @ 10:30 but did not get a call. Please email me to setup a new session: joe@brbdds.com

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CS Dental Employee
CS Dental Employee

Re: Benefit Recalc Utility Bug?

Joe,

I'm reaching out to support right now.

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joedindo
Premolar III

Re: Benefit Recalc Utility Bug?

We re-ran the utility and are still experiencing the same problem. A patient has used their insurance benefits but after the recalc, it shows benefits remaining.  This is exactly the issue we have seen. 

I am confirming that we did a "Reset benefits" on the first workday of January; I was not sure but I confirmed that the office manager does it.  

Please contact me to discuss how to address this issue.

Thanks.

Joe Dindo

joe@brbdds.com

248-613-4640

Moderator
Moderator

Re: Benefit Recalc Utility Bug?

Hey Joe, I'm sending you an email this morning

Johnathan Downer | Technical Support Analyst
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