Mary,
We are currently investigating this issue with capturing patient portraits using some webcams and intraoral cameras. The issue is causing the image to save looking like this example I have below.
There is no fix for this currently, but there are a couple work around options as capturing images within the Charting Module and imaging software are unaffected by this issue in most cases.
First option: launch the patient's Charting Module from the patient clipboard or by right clicking on an appointment and selecting Charting Module and go to the capture tab.
-- Start capture mode by clicking Yes when the Start capturing now? message is displayed.
OR
-- Click Capture. The cursor changes to a cross, and the message Press ESC to stop indicates you are in capture mode.
-- When your screen displays an image you want to acquire, click the mouse button. The image is displayed.
-- To re-capture an image, right-click the image to discard it. You are returned to the live view, and you can continue capturing.
-- To save an image, click again. The image is displayed as a thumbnail in the list on the right side of the screen.
-- Once you have captured the patient portrait press the ESC key which will take you to the "Attach(ed) img" tab of the Charting Module.
-- From here Left click on and drag the image from the lower left to the upper right to the Patient Portrait area.
Second option: capture the image within your imaging software and then return to the patient's Charting Module and repeat steps on the "Attach(ed) img" tab.
Mary,
We are currently investigating this issue with capturing patient portraits using some webcams and intraoral cameras. The issue is causing the image to save looking like this example I have below.
There is no fix for this currently, but there are a couple work around options as capturing images within the Charting Module and imaging software are unaffected by this issue in most cases.
First option: launch the patient's Charting Module from the patient clipboard or by right clicking on an appointment and selecting Charting Module and go to the capture tab.
-- Start capture mode by clicking Yes when the Start capturing now? message is displayed.
OR
-- Click Capture. The cursor changes to a cross, and the message Press ESC to stop indicates you are in capture mode.
-- When your screen displays an image you want to acquire, click the mouse button. The image is displayed.
-- To re-capture an image, right-click the image to discard it. You are returned to the live view, and you can continue capturing.
-- To save an image, click again. The image is displayed as a thumbnail in the list on the right side of the screen.
-- Once you have captured the patient portrait press the ESC key which will take you to the "Attach(ed) img" tab of the Charting Module.
-- From here Left click on and drag the image from the lower left to the upper right to the Patient Portrait area.
Second option: capture the image within your imaging software and then return to the patient's Charting Module and repeat steps on the "Attach(ed) img" tab.
