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sonyap
First Molar I

Checkout interfering with payment posting

Why would a patient being checked out interfere with my ability to modify a previously posted bulk check?  Note: the patient being checked out was not on the check, nor was any family member.

 

sonyap_0-1643725703085.png

 

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sonyap
First Molar I

@jdowner it happened again a couple of weeks ago, but this time I was posting a procedure, not a payment.  I emailed PW support, but the response was unhelpful

 

sonyap_0-1657537888466.png

 

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jdowner
Moderator
Moderator

Doing a checkout to an unrelated patient should not cause the record lock.   Did the record lock clear after that patient's checkout was completed?

 

Johnathan Downer | Technical Support Analyst
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Yes. 

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