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sonyap
Premolar III

Claim estimate not even close to correct

JF estimator wrong.jpg

Can anyone explain to me why this person's $278.00 claim has a $1000.00 estimated insurance payment?

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3 Replies
Moderator
Moderator

Re: Claim estimate not even close to correct

Hello Sonya, 

 

Can you click on the re-estimate button inside of the view/resubmit claim details screen?  

 

if it doesn't update the numbers to be correct let me know.  I'd want to see the estimating setup with it at that point.  I'd probably just want to get connected in. 

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sonyap
Premolar III

Re: Claim estimate not even close to correct

"Re-estimate" didn't change anything.

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Moderator
Moderator

Re: Claim estimate not even close to correct

Ok, I'll call you and take a look at it. Would 2 pm est work for you today?

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