Claim estimate not even close to correct

[sonyap]

Can anyone explain to me why this person's $278.00 claim has a $1000.00 estimated insurance payment?

[jdowner]

Hello Sonya, 

Can you click on the re-estimate button inside of the view/resubmit claim details screen?  

if it doesn't update the numbers to be correct let me know.  I'd want to see the estimating setup with it at that point.  I'd probably just want to get connected in. 

[sonyap]

"Re-estimate" didn't change anything.

[jdowner]

Ok, I'll call you and take a look at it. Would 2 pm est work for you today?