Credit Card Insurance Payment Question

[Anon]

Good afternoon PracticeWorks users,

We are working on adding credit card insurance payments into the next version (due in a matter of months). In previous discussions we heard from users that insurance companies issue a single card number for each claim, i.e. individual payments. 

Are there instances when insurance companies issue a single credit card number for multiple patients or claims, i.e. a bulk credit card insurance payment? 

Thank you for your assistance on this!

Jeremy

[sonyap]

We have occasionally received credit card payments for single claims (never bulk), but we have called all of the related insurance companies and requested paper checks.  

[Anon]

Good morning sonyap‌,

Was the request due to PracticeWorks inability to enter credit card insurance payments, fees associated with the credit card, or a third reason? 

(The next version of PW, 8.0.2, will included credit card as insurance payment. I've written about that here.)

Thank you

[sonyap]

Only due to fees associated with credit cards

[Anon]

Thank you all for your feedback. Once we have this coded I'll create a new post to show you the progress we've made. 

[karenecalefdmd]

This is very interesting to me since we use OrthoTrac.  If the insurance is coming in the mail and I post it as a CC payment, I don't mind it being under one card # (similar to one ck#) since I am balancing the deposit each week..  However, if they start to do this with EFTs it will be much harder for me to balance, since it will go directly into the doctor's account (which she balances).  It will require a way for the doctor and I to know which bulk deposits are matching which patients, and an extra step for the doctor (or accountant doing checking account for doctor) to communicate that they can rectify accounts each week.  Is there a software solution?

[sundberg101]

I just received my first bulk credit card insurance payment from GEHA this week. For two years they were individual card numbers for individual patients. I posted it as two separate transactions using the card number twice with each transaction only reflecting the amount appropriate to the patient and had no problem.

I will mention that we are an OrthoTrac office and I enter the information no different than I would if the pt was paying via credit card except that for the last name I enter the name of the insurance company and the first name is Virtual CC, then after printing out the credit card receipt OrthoTrac takes me out of the card processing window and back to my posting window and that is where I put a zero dollar amount in the  patient column which will put the payment amount over into the insurance column then I click on "post" to complete the transaction.

[gurecka1]

We receive bulk credit card insurance payments only. We have about 3-4 insurance companies that pay like that.

[ks3m]

To date, we've only received individual credit card insurance payments (however, I'm still calling and requesting a paper check or EFT!).  I've not yet received any bulk credit card insurance payments, but I'm sure it'll happen.

[vchop]

So far, we have seen only individual cc insurance payment, several often coming in the same envelope

[Anon]

Based on the feedback from other offices it sounds like this may change for you in the future. We want to be sure PracticeWorks can handle both individual and bulk credit card insurance payments. Thank you for the feedback!

[mbusinelle]

We have had them both ways.  Some come as individual payments and some come as bulk payments.

[Anon]

To clarify, this is a single credit card number from the insurance company that pays for multiple patients?
Thank you,
Jeremy

[cacrispe]

Yes!  Ins companies are issuing one credit card number for several patients, they also issue single its needs to be just like insurance checks and EFT's bulk and singular payment options.

[Anon]

Thank you for the feedback. When I originally researched this insurance companies were sending individual card numbers for each patient. It's great to have confirmation that things have changed. 

[jdowner]

I've seen it that way as well. From what I've seen there has been an increase of them being more bulkpayment types though.

Guess we'll see what office's are saying at this point.

[jdowner]

Jeremy

I'll put a little input from what i've observed when speaking with offices. To answer your question, yes, the insurance credit card payments do seem to come in more as bulk payments more often than individual payments. So we would want to have both an individual credit care IP code and a bulk credit card IP code.

-Johnathan

[Anon]

That's interesting. The feedback I received was insurance companies sent over a sheet with credit card numbers which corresponded to individual payments. In your experience, offices have called in with a single credit card number from the insurance company that covered multiple patients?