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cacrispe
Canine II

Re: Credit Card Insurance Payment Question

Yes!  Ins companies are issuing one credit card number for several patients, they also issue single its needs to be just like insurance checks and EFT's bulk and singular payment options.

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karenecalefdmd
Canine III

Re: Credit Card Insurance Payment Question

This is very interesting to me since we use OrthoTrac.  If the insurance is coming in the mail and I post it as a CC payment, I don't mind it being under one card # (similar to one ck#) since I am balancing the deposit each week..  However, if they start to do this with EFTs it will be much harder for me to balance, since it will go directly into the doctor's account (which she balances).  It will require a way for the doctor and I to know which bulk deposits are matching which patients, and an extra step for the doctor (or accountant doing checking account for doctor) to communicate that they can rectify accounts each week.  Is there a software solution?

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CS Dental Employee
CS Dental Employee

Re: Credit Card Insurance Payment Question

Thank you for the feedback. When I originally researched this insurance companies were sending individual card numbers for each patient. It's great to have confirmation that things have changed. 

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CS Dental Employee
CS Dental Employee

Re: Credit Card Insurance Payment Question

Based on the feedback from other offices it sounds like this may change for you in the future. We want to be sure PracticeWorks can handle both individual and bulk credit card insurance payments. Thank you for the feedback!

CS Dental Employee
CS Dental Employee

Re: Credit Card Insurance Payment Question

Thank you all for your feedback. Once we have this coded I'll create a new post to show you the progress we've made. 

sonyap
Premolar III

Re: Credit Card Insurance Payment Question

We have occasionally received credit card payments for single claims (never bulk), but we have called all of the related insurance companies and requested paper checks.  

CS Dental Employee
CS Dental Employee

Re: Credit Card Insurance Payment Question

Good morning sonyap‌,

Was the request due to PracticeWorks inability to enter credit card insurance payments, fees associated with the credit card, or a third reason? 

(The next version of PW, 8.0.2, will included credit card as insurance payment. I've written about that here.)

Thank you

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sonyap
Premolar III

Re: Credit Card Insurance Payment Question

Only due to fees associated with credit cards