We have recently begun converting some of our patients to the "online" statement option. I want to switch as many of our patients as I can to receiving their invoices electronically (I don't know about the rest of the country, but the mail service in DC and OH has been horrendous for more than 6 months).
Here's my problem - the ledger says "MAILSTMT (Mail stmt prepared)" regardless of what format the invoice was sent in. How do we fix this? I don't have the time to look at every RP clipboard to find out which method they are on.