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sonyap
First Molar I

Locked up - WHY?

I am in the delinquent accounts contact expert.  I went into the patient's ledger from there and posted a late fee.  Now I can't get out of it b/c it says that "the necessary dr. ending balances record is currently in use by clin7".  THIS PATIENT IS NOT EVEN IN THE OFFICE - why am I being locked up?

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sonyap
First Molar I

I just called the office to have them unlock me (if possible) and was told that this happens to her randomly when posting mail payments.  I have previously reported this issue when posting bulk payments.  What is going on?

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