I am in the delinquent accounts contact expert. I went into the patient's ledger from there and posted a late fee. Now I can't get out of it b/c it says that "the necessary dr. ending balances record is currently in use by clin7". THIS PATIENT IS NOT EVEN IN THE OFFICE - why am I being locked up?
I just called the office to have them unlock me (if possible) and was told that this happens to her randomly when posting mail payments. I have previously reported this issue when posting bulk payments. What is going on?