NEA FastAttach actually is the official way to submit images for claims through PracticeWorks. As long as the office has an account with NEA, the FastAttach software is installed, and the integration option is checked in the configuration screen of PracticeWorks, it will work.
If you have any questions though, I'd be more then happy to give you a call and discuss any of them.
Tammie, we have been using NEA in its older version for years. I prefer it as it does not continuously run in the background nor is it taking up bandwidth on my internet. I have noticed though, that even though it launches, attaches, and issues the NEA report, I will receive an error message telling me it was not able to launch. We now just ignore that message. I see the NEA numbers on my claims that are waiting to be submitted, so I know it is working.
I've attached a document to this reply with the basics of using NEA to submit attachments on claims. I know NEA themselves do some training on how to select attachments for claims as well, they may have additional information they can provide.
For the document I've attached, you'll want to start on page 4 of the PDF.
If you have any questions though, feel free to let me know.
There is no additional charge from Carestream to use NEA. However, you would have to register and subscribe to NEA Fast attach directly. They are a third-party software that we integrate with and they have their own support/subscription cost separate from us. If you sign up with them, as long as their software is installed on a computer that has PracticeWorks on it, the integration will work.