Is there a setting to make the legal name print on x-rays rather than the "preferred name"? We are running into trouble with insurance companies rejecting claims because the name printing on the x-rays is different from the name on the claim. In cases where it is a common nickname for that particular name, we do not have a problem. In cases where the preferred name is completely different (transgender patient, patient uses middle name or nickname, etc.) claims are returned for x-rays that belong to the claimant.
The CS imaging software is designed to pull Patient Last Name, Patient First name from the name field on the clipboard. Unfortunately, there is not a setting that will make it pull from the Legal Name field. The only option in cases like this would be to have their legal name as their first name.