cancel
Showing results for 
Search instead for 
Did you mean: 
tmslaug2
Premolar I

Online Payments

We are using eStatements and ePayments.  Recently a patient received an online statement and submitted his payment by clicking the 'pay now' button however the payment is not reflected in his ledger.  Several questions have come up as a result of this transaction:

Where is the payment located?  How are we notified of an online payment?  How does the money transfer to our account? 

Thanks for your help!

Tags (1)
0 Kudos
Reply
4 Replies
CS Dental Employee
CS Dental Employee

Re: Online Payments

Tagging @robertangus and @jdowner to assist. 

0 Kudos
Reply
Moderator
Moderator

Re: Online Payments

This would actually be a question better suited for a member of the eServices team, I was unaware of the ability to even to online payments in this manner. I'll reach out to a couple of my contacts on their team and see if i can get an answer for you.

-Johnathan

Johnathan Downer | Technical Support Analyst
0 Kudos
Reply
tmslaug2
Premolar I

Re: Online Payments

Screen shot

You can view the payment under File>Print>PracticeWorkes eServices>eServices Report.  Trying to attach a screen shot.

Moderator
Moderator

Re: Online Payments

@tmslaug2

Correct, I was able to confirm that these are the steps needed. 

Once you see the report come in about the payment, which may take 24-48 hours for the report to generate and be pushed out to you, you would then need to manually enter the payment  onto the ledger. 

Johnathan Downer | Technical Support Analyst
0 Kudos
Reply