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CS Dental Employee
CS Dental Employee

Re: PracticeWorks Sneak Peek - Full Screen, Updated Appointment Book

marinabaydental‌,

Your comments are important and help us consider these things in the future. I don't see it as nit-picky at all!

No consideration at this time for a third insurance. I know this is a perennial issue and I do hope we get to solve this. 

In the lives with situation, did the person selected for Lives With have a zip code? I tested on my system and the zip carried over every time. Could be that it was a defect addressed prior to my involvement with the team.

Thanks!

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CS Dental Employee
CS Dental Employee

Re: PracticeWorks Sneak Peek - Full Screen, Updated Appointment Book

I've added your practice to the ship list. You should receive the disc by the end of the week or early next week.

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Canine III

Re: PracticeWorks Sneak Peek - Full Screen, Updated Appointment Book

Yes, the people listed did have a zip code entered. I just tested one and it did carry over this time!

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Premolar I

Re: PracticeWorks Sneak Peek - Full Screen, Updated Appointment Book

Beth-

I had the same issue with my workstation and had to replace the entire computer.  I also run Windows 10 but all the others are running Windows 7 - were able to resolve your issues you were having with PWs?  I've been holding off on doing the recent update since we just completed a server update and I was waiting for the dust to settle..... I saw your post so I was just curious.....Thanks

Jean

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Canine III

Re: PracticeWorks Sneak Peek - Full Screen, Updated Appointment Book

juriz‌ - the zipcode thing is not fixed actually... didn't carry over when I added a new patient - lives with.

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CS Dental Employee
CS Dental Employee

Re: PracticeWorks Sneak Peek - Full Screen, Updated Appointment Book

Hi Jenny,

I'm tagging robert.angus‌ and johnathan.d‌ from the support team to assist. We'll get to the bottom of it.

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Premolar III

Re: PracticeWorks Sneak Peek - Full Screen, Updated Appointment Book

I had asked about this quite a while ago, and if I remember correctly, it has something to do with you changing another factor.  I can't remember for certain what it was, but maybe it was marking the new patient as "lives with" someone, but then changing them to their own Responsible Party?

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Canine III

Re: PracticeWorks Sneak Peek - Full Screen, Updated Appointment Book

We haven't received our update.  Would love to be on the list for distribution!  Super excited about the new changes.

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CS Dental Employee
CS Dental Employee

Re: PracticeWorks Sneak Peek - Full Screen, Updated Appointment Book

I've added you to the list! You should receive the disc this week.