Is there an area in the software to add to the options for "referral status"? I would like an option for "patient never scheduled an appointment" - different from "treatment denied".
There is not a location within the software to add/edit the options within the Referral Status dropdown for professional referrals. The only route to get an additional option added will be for us to put in a request to our development team to add it into a future update.
The closest options for your need would be "Treatment denied" or if it is an incoming referral "Pending Appointment." You can still mark the referral as completed when "Pending Appointment" is selected for incoming referrals.