I wanted to let you know there is an issue with the latest version of iOS (v10.3.1) and CS Boost. The issue is causing CS Boost to get stuck on the loading screen preventing access to the app and all of the CS Boost functions.
This issue affects all CS Boost users (PracticeWorks Cloud, OrthoTrac Cloud, WinOMS Cloud)
The development team is aware of the issue and actively working on a fix. We will update this post once a fix is in place. In the meantime - don’t upgrade your iOS device to 10.3.1 if you want to keep using CS Boost.
Please check this discussion for updates.
Is there also a known Android issue? Despite support's attempts to fix this, going through all the steps, the error message "Your account is not authorized..." repeatedly appears on the login screen after appropriate login attempts. I did, for one brief instant on one occasion, get to the app menu page, but never again. Ideas? In the meanwhile, I'll continue with Citrix.
Good morning Dr. Schabes,
I apologize for the delayed response, I was traveling last Friday. There is no known android issue, let me have someone contact you to see what's going on.
Thanks, Jeff. The problem has been brought to the escalation team but we
have not been able to connect.
The best number is 516 437-2666. We have full support, also.
The screenshot is attached.
Thanks for responding.
On Mon, May 1, 2017 at 8:08 AM, jeffrey.urkevich <firstname.lastname@example.org>