Resubmitting a claim - prints instead of going electronically

[sonyap]

When I resubmit a claim using updated information and the previous plan was paper but the new plan is electronic (and I select "send electronically") why does it still print to paper???  I have to go back in a second time and do it all over again, and THEN it goes electronically like it should have the first time.

This has happened for as long as I can remember.  Someone explained to me years ago why it does, but now I can't remember and I'm thinking there has to be a fix for it.  It's a waste of paper, not to mention time.

[carolyn621]

I agree it uses paper unnecessarily and additional clicks to send it electronically. I select not to print when prompted then within claims select resubmit with updated info select the electronic submission option.

[debi_peterson]

@Nina-Gilbert is this something we can look into updating?