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Canine II

Slow and time incorrect

Running slow and red time line on schedule is running an hour behind...also affecting employee clock-in/out. We emailed this morning and have not received support.

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Community Manager
Community Manager

Re: Slow and time incorrect

Hello @Vbsurles

We apologize for these issues and appreciate your patience. Please see the note below from our announcement message on the Home page of The Exchange, as this may be what is impacting you. I have also reached out to support to have someone contact you as soon as possible. 

Thank you for your patience. Carestream Dental’s technical team is continuing to refine our security toolset. These tools have been fully validated in Carestream Dental’s test environment; however, there is a limited possibility that some customers may temporarily experience issues such as error messages or slow system operations. Also, there may be some temporary connectivity issues with third-party services (such as patient engagement tools). Our team is actively working on a resolution.

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