When did support stop teaching folks how to use features? If the only purpose for support is to guarantee that the software is functioning properly, then I think we are way overpaying. Years past, support could walk you through how to use your software or answer questions if you needed some clarification. Now I am continually told, "that is a question for training you will need to call them". However, when training comes on, I am offered the option to hire a trainer for $1500.00 per day. Given this, there seems to be very little need for our office to continue paying over $400.00 per month for our support package. Have other offices noticed that there is a disconnect?