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Premolar III

eprescription problems

We went live with eprescriptions this month and it's been nothing but trouble.

Called into support and they aren't available - they'll call back.

Anyone know why the prescription preferences aren't being saved?  You'd think that's a basic simple process but the prescription preferences are not savings.

Also, when sending out an eprescription, they all go into pending status.  Why?  Training didn't show any extra steps needed...

Please help - don't know when eprescription support will call back.

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CS Dental Employee
CS Dental Employee

Re: eprescription problems

Good Afternoon, 
So sorry you are experiencing difficulties with electronic prescriptions.  We are more than happy to assist.  Please contact our support center via email with your contact information and an agent will contact you to provide assistance. 

DPMS Teams Email Addresses

 

WinOMS

oralsurgerysupport@csdental.com

 

OrthoTrac
orthotracsupport@csdental.com 

 

PracticeWorks

practiceworkssupport@csdental.com

 

SoftDent

softdentsupport@csdental.com

 

 

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