pop up for tx code/NEA ??

[ShannonB]

I am coming across a lot of claims coming back asking for diagnosis/perio charting for our nightguards that we send out. The staff says that they do not include it on the claim because NEA/Vyne fast attach does not generate to tell them that a diagnosis/perio chart is in fact needed. I have added a note for them at checkout on the code itself, but it also is not working.

I am getting overwhelmed with the amount of denials coming back.

How can we get this code to require these??

[paul_snyder]

We will have a support agent reach out to you today.  Thanks so much for your inquiry. 

[ShannonB]

I have not heard from anyone yet. If there is a simple solution I am all ears.

[tshaw]

Hello @ShannonB! 

I apologize if you weren't directly contacted, as we show our team contacted the office March 1st. I'll reach out and will have them contact you, should they ask for Shannon? 

[ShannonB]

That's odd. I was here, but there are 2 Shannons here. So I think it might be easier to say that I will be avail every Tues-Friday from 8am to 3pm pacific time. Ask for Shannon B. I dont seem to get any notifications that anyone replies to me here.