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GDPR

GDPR

Ass under GDPR patients will need to opt in to communications eg e-mail, I assume R4 will be adding fields/ check box for us to note this against each patient

33 Comments
Canine III
Nick,

​I checked today and the issue still isn't resolved. Can you please inform IT that the hyperlink setting is still active and needs to be turned off?

​Thanks.
​Cary Leizer
Canine III
Cary,

​     I will let them know. I will also check with you or them later in the day and make sure it's resolved.

​Thanks,
​Nicholas Donnelly
Canine III
Nick, I checked again today (Tuesday, June 28th) and it is still not fixed.
Canine III
Okay, I'm talking to someone in Product IT who would like a session to your server. Click here to create a session please. Remote Support Portal | Powered by BOMGAR
Canine III
Nick, We will not be back in that office until Thursday of next week (July 7th). I can have my assistant create a remote session then. I'm still a little unsure how a local server has an effect on a cloud-based service. We work out of two offices and in the second location we have the same hyperlink issue (utilizing a different server). It seems like the issue is not with the server, but with the settings established with our cloud service (especially since we never had this issue when using the server-based version of Orthotrac for the 5 years prior to switching to cloud). Do you know what they are looking for in this remote session? Thanks.
Canine III
Well, they're trying to see what we're talking about, because they don't see it on their side.
Canine III
Cary,
​      I spoke with IT, got connected to your computer, and together, we were able to resolve your issue. We're sorry it took so long to figure out. Let me know if you need anything else. Thanks again for your patience with this matter.
Canine III
Great. Thanks Nick. I'll be in the office tomorrow to check it out. 
Canine III
Nick, I just got into the office to check the hyperlink fix and...it's not fixed. I just logged in under Leizer105 and tried to save a file in imaging and all files/folders/etc appear as hyperlinks, still.  Please advise.
Canine III
Okay. I guess it has to be done on each user. Let me contact the person who fixed it and I'll call you guys in a little while!