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ePosting - Clear all transactions on a claim

ePosting - Clear all transactions on a claim

0 Kudos

I have seen a fairly regular issue involving codes that are included on the claim form with no fee in our case D0601 D0602 D0603 (Caries Risk Assesment low mod high) that depending on the carrier will remove from the eob during payment. This results in the one line item not being cleared during posting so I have to go back around and manually clear the line item after posting which ends up being extra work. It would be nice if ePosting cleared up the missing items during its posting process.

I would rather not make it a non-submittable code because Northeast Delta Dental will reimburse for it as part of their HOW program (Health through Oral Wellness). It would be less work (Agreed) but I would still have to make it submittable again when doing checkouts on HOW covered individuals. Hopefully, it will encourage other carriers to consider patient risk in their standard benefit outline down the road.

Thanks for all you do!

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8 Comments
CS Dental Employee
CS Dental Employee

I'm filling it in! BOTOX

Thank you and best regards,

Meryl Wieder | US & C Corporate Sales Training Specialist

DENTAL US DIGITAL SALES

meryl.wieder@carestream.com

Office: 973-256-7234 | CNET: 177-2075 | Mobile: 973-885-9022 | Fax:

678-802-1967

www.carestreamdental.com

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shanab
Premolar I

GOOD ONE, MERYL!!

Shana Bova, RDH MSOL | Trainer

US Training Department

shana.bova@carestream.com

Office: 770.226.3999 ext. 72020 Cell: 724.553.2393

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bert
Premolar II

Done

Albert Keith | US PM Specialist

US Training and Implementations

albert.keith@carestream.com

Office: 770.226.3999 ext. 72044 Fax 678.302.9920

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Carestream Health Inc. | 1765 The Exchange | Atlanta | GA | 30339 | US

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johnbcarpenter
Canine II
Done.
Moderator
Moderator

Good morning Michael

I'm going to pull Jeremy (juriz ) into this conversation since he might be able to get this information passed on

mrgrenier
Canine III

Thanks!

On Wed, Dec 20, 2017 at 10:25 AM, johnathan.d <exchange@carestream.com>

sonyap
Premolar II

Can you just make the charge one cent?  That's what I had to do for D8660 - otherwise, the entire claim is rejected because of a zero charge line (insurance company won't process for some reason) or they don't recognize that the other services (ceph, pan, photos, casts, etc.) are for ortho and then I have to call & explain it.

mrgrenier
Canine III

Good tip... I will keep it in mind if I ever run into transactions with no fee being declined... In our case, it gets passed through to the carrier fine and they just edit and remove them from the claim (I think automatically because there is no delay in processing)... so when the eposting shows up the line item is missing so eposting leaves it with a Ps attribute and the rest of the line items are marked cleared. So I have to manually go in a clear that line item manually on each claim.

I still love eposting though  This is purely a would be nice kind of suggestion.