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carolyn621
Canine III

CareCredit "Pay My Provider"

Has anyone had a payment through CareCredit's "Pay My Provider"?  If yes, how did you post this? It may sound like a dumb question although if using 7.10 CareCredit enhancement, this would post to the patient's account ALTHOUGH would double the amount the patient owes to CareCredit.

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5 Replies
CS Dental Employee
CS Dental Employee

Re: CareCredit "Pay My Provider"

Hi Carolyn! Glad you brought that up.  I have asked jeremy.dempsey‌ to do a little investigation on that topic.  We should hear from him soon.

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carolyn621
Canine III

Re: CareCredit "Pay My Provider"

Hi Matt,

I spoke with Shabiki (spelling) about this. Pay My Provider is a new 'application' from CareCredit for patients to pay outstanding balance online. A report is generated to the provider to provide funding info. Similar to EFT. I believe a system generated code would be helpful.

I would be happy to discuss my thoughts on this with Jeremy to help him develop the process.

Thank you.

Have a great day!

Carolyn Barnett

Sent from my iPhone

CS Dental Employee
CS Dental Employee

Re: CareCredit "Pay My Provider"

Carolyn, 

Jeremy is working with CareCredit to get some additional details on their new service.  He should be able to assist you soon.

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CS Dental Employee
CS Dental Employee

Re: CareCredit "Pay My Provider"

Hello Carolyn. CareCredit has informed me that they have some documentation created for this, but have not confirmed if it can apply to Practiceworks. I'm hoping to receive what they have today and will get with you to see if we need to iron out any additional steps.

CS Dental Employee
CS Dental Employee

Re: CareCredit "Pay My Provider"

Carolyn, 

   I've spoken to development, support, and training and outside of updating the integration(which we're gathering data on), the agreed optimal solution was provided by debi.peterson, one of our great trainers. 

This is very similar to EFT payments from an insurance company. Prior to having the ePostings feature in the software, Carestream suggested that clients use an adjustment code to post those payments.

It would work the same way now, except on a much smaller scale since not everyone takes CareCredit, and not everyone will get these types of payments if they do accept Care Credit.

If you set up the adjustment code as a collection adjustment, it will still show up as part of your total collection, but leave it off of your deposit slip. You can use the Adjustment/Comment summary to keep track of the total collection from that source.

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