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tmslaug2
Canine III

Has anyone had success with eReminders?

We've been trying to roll out eReminders for a few months now and have run into issue after issue.  Is anyone successfully using eReminders?

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5 Replies
joedindo
Premolar I

Re: Has anyone had success with eReminders?

We don't use it but I am curious about some of the problems that you are encountering.   I would imagine a call to support would help?

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cacrispe
Canine II

Re: Has anyone had success with eReminders?

We tried it, and dumped it 30 days later after many phone calls etc.  What a nightmare that was!

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joedindo
Premolar I

Re: Has anyone had success with eReminders?

What were the problems?

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cacrispe
Canine II

Re: Has anyone had success with eReminders?

Almost to numerous to list, patients showing as inactive when they weren't Patients being reminded for appointments based on east coast time not mountain time, getting reminder phone calls at 6:00a on a Sunday.  Recall did not work at all, no way to send your own templets of emails to patients, and the list goes on and on...biggest frustration was support was just thru email until a live person called back.

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joedindo
Premolar I

Re: Has anyone had success with eReminders?

Terrible!

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