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Canine II

eClaims/NEA attachments freezing

We have recently added eClaims and NEA services to our office.  I am able to submit claims without an attachement with no problem.  However, once I add and attachment and click "save and send", PracticeWorks freezes.  Simply ending the program in task mangager doesn't work. It is still frozen when practiceworks starts up again. I have to logoff of Citrix and restart the program everytime. HELP!  I have called tech support and they don't know what is going on. Is anyone else having this problem? 

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CS Dental Employee
CS Dental Employee

Re: eClaims/NEA attachments freezing

Good morning,

I'm sorry to hear about this. I'm tagging robert.angus‌ , johnathan.d‌ , and debi.peterson‌ to see if they can assist. 


Re: eClaims/NEA attachments freezing

I'm currently researching the issue and will reach out to your office later today