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seema99
Canine II

EDI Rejections Scotland

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Hi is there any update on the rejection of non chargeable child exams in Scotland? Been having this problem since the last r4 update !

5 Replies
CS Dental Employee
CS Dental Employee

Re: EDI Rejections Scotland

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Dear Seema,

Thank you for your question, this particular issue will be resolved in the next CS R4+ version update, the version number will be v6.3 and it is due to be released this month.

Kind Regards

Jon

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seema99
Canine II

Re: EDI Rejections Scotland

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Many thanks.

please can you advise how to fix the error message :

the following issue needs to be corrected before this operation can be completed 

The patient must have at least one address line and a postcode set on the claim.

the claim already has both address and post code marked on it.

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CS Dental Employee
CS Dental Employee

Re: EDI Rejections Scotland

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Dear Seema,

Any claim rejection would need investigating by our support team to advise on how to resolve it, if you are still having a problem feel free to let me know and I will arrange for a support analyst to contact you.

Kind Regards

Jon

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aneebos
Canine II

Re: EDI Rejections Scotland

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Dear Jon

When will this update be done and will we have to resend individually all child claims as they are now mounting up at a great rate of knots?

Thanks

Annibale

CS Dental Employee
CS Dental Employee

Re: EDI Rejections Scotland

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Dear Annibale,

The update will be available imminently, the support team will be rolling it out over the next couple of weeks, so expect a DVD in the post very soon.

Unfortunately it will be a case of resending each claim individually, the reason for this is each one needs to be re-encoded to ensure the claim passes validation and gets accepted for processing.

Kind Regards

Jon

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