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laura
Canine II

CS R4 chat - Out R4 chat has stopped working, how do reactivate this please?  I have had a mental block!!

Many thanks

Laura

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ashleighcole
Canine II

Re: R4 Chat

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Good morning Laura,

In regards to the CS R4 chat option, on the main server PC make sure that the application is not running on the taskbar on the right hand side. There will be 2 icons with the R4 logo on it and when you hover over them they are called CS R4 Clinical+ Messaging Server - Sys2000 and CS R4 Clinical+ Messaging Server - Tutor.

If the icons are on the taskbar on the server:

1. Right click on the taskbar and select Task Manager

2. Under Processes tab find any processes called PWMessagingServer.exe and PWMsgSrvInstance.exe, click on them and End Process

3. Once ended click onto Start > All Programs > Startup > CS R4 Clinical+ Messaging Server

4. The icons will appear again on the taskbar and test through R4 (if it works on the server then any users that are already logged into R4 on the workstations, they will need to log out and close down R4 completely on their PCs and then reload R4)

If the icons are NOT on the taskbar on the server:

1. Click onto Start > All Programs > Startup > CS R4 Clinical+ Messaging Server

2. The icons will appear on the taskbar and test through R4 (if it works on the server then any users that are already logged into R4 on the workstations, they will need to log out and close down R4 completely on their PCs and then reload R4)

If you are running Windows 10 on the server then there is a different way of starting up the CS R4 Clinical+ Messaging Server. Go through the same steps as before if the icons are in the taskbar and end them through Task Manager.

1. Right click on R4 on the desktop and select Open file location

2. It will bring up a window that is the R4 directory, within here find PWMessagingServer.exe and double click on it

3. The icons for the chat option will appear in the taskbar, log into R4 and test (if it works on the server then any users that are already logged into R4 on the workstations, they will need to log out and close down R4 completely on their PCs and then reload R4)

If you have any problems with this please contact me on 0845 230 2451 Option 1.

Kind regards,

Ashleigh

laura
Canine II

Re: R4 Chat

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Dear Ashleigh

Thank you for sorting this out for me

Kind regards

Laura