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kayj139
Canine III

Recall reminder to pt who has already attended?!

Concerning patient recalls.

We sometimes have patients booked for an old problem or pain and while they are undergoing treatment they get a recall reminder!

Also if I am sending recall reminders, for patients who have had a recall reminder, but who haven't booked an appointment, I get patients who have actually attended for their exam and are coming back for treatment, but still get a recall reminder?!

Any ideas?

Thanks

Kay

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sleightpa
Canine II

Re: Recall reminder to pt who has already attended?!

Hello Kay, can I suggest that you check your recall settings, accessed from the appointment diary. set to automatic variable, and the recall basis set to examination treatment If you change to these you will also have to recalculate your recall settings , from main menu, utilities, but only do this when everyone is logged out at the end of day on the server.

This should ensure they will not be sent a recall mid course. I hope this helps?

kayj139
Canine III

Re: Recall reminder to pt who has already attended?!

Will try at the end of today, thank you.