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njkfyfe
Canine II

Rejection Claims

Just wondered when we were getting the update disc to rectify the '673' error code as we now have a few hundred rejected child claims.  Do other practices have this issue?

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CS Dental Employee
CS Dental Employee

Re: Rejection Claims

Dear Nina,

Thank you for your question, our support team are in the process of rolling this update out, I have asked that they prioritise your practice so that you get it as soon as possible.

Kind Regards

Jon

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olive
Canine II

Re: Rejection Claims

Can I just clarify if this was supposed to be fixed on the recent 6.3.0 update or is there a further update coming out specifically  for the "673" error. If it was supposed to be fixed by the 6.3.0 update, it hasn't worked!

Thanks.

Olive

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CS Dental Employee
CS Dental Employee

Re: Rejection Claims

Dear Olive,

The "673" error is an error returned from the NHS, I have copied the error description below, the issue fixed in CS R4+ 6.3 was a specific issue with child exams. I have logged a call for our support team to contact you and look into the issue that you are experiencing.

673 eDental Error Description.

As there is a completion date entered, enter the appropriate fee code(s), for the work carried out and being claimed.

Kind Regards

Jon

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