Just wondered when we were getting the update disc to rectify the '673' error code as we now have a few hundred rejected child claims. Do other practices have this issue?
Thank you for your question, our support team are in the process of rolling this update out, I have asked that they prioritise your practice so that you get it as soon as possible.
Can I just clarify if this was supposed to be fixed on the recent 6.3.0 update or is there a further update coming out specifically for the "673" error. If it was supposed to be fixed by the 6.3.0 update, it hasn't worked!
The "673" error is an error returned from the NHS, I have copied the error description below, the issue fixed in CS R4+ 6.3 was a specific issue with child exams. I have logged a call for our support team to contact you and look into the issue that you are experiencing.
673 eDental Error Description.
As there is a completion date entered, enter the appropriate fee code(s), for the work carried out and being claimed.