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emmac
Canine II

Traffic lights are greyed out on a dentist user how do I rectify this?

Currently one of my dentists cannot access the traffic lights as it is greyed out on the appointment book? Her user settings are the same as other dentists. How do I rectify this?

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5 Replies
CS Dental Employee
CS Dental Employee

Re: Traffic lights are greyed out on a dentist user how do I rectify this?

Dear Emma,

Thank you for your query,  please could you confirm whether this issue occurs for the dentist if they log in with their R4 user account on another PC. If it doesn't please try another R4 user account on the PC the dentist normally uses and let me know the results.

Thanks

Jon

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emmac
Canine II

Re: Traffic lights are greyed out on a dentist user how do I rectify this?

Hi Jon,

I’m not in the practice today but will check tomorrow and let you know

Kind regards

Emma

Emma Crideford

Area Manager

07539 074334

52 Duck Lane, Codsall,

Wolverhampton, WV8 1HF

www.Tri-Dental.co.uk

CS Dental Employee
CS Dental Employee

Re: Traffic lights are greyed out on a dentist user how do I rectify this?

Thank you Emma, I am not in the office tomorrow, if one of my colleagues cannot pick this up in my absence I will reply on  Monday. Have a great weekend.

Thanks Jon

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CS Dental Employee
CS Dental Employee

Re: Traffic lights are greyed out on a dentist user how do I rectify this?

Dear Emma,

Just checking back on this query, is the dentist still having an issue?

Kind Regards

Jon

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emmac
Canine II

Re: Traffic lights are greyed out on a dentist user how do I rectify this?

Hi Jon,

I have asked the dentist to try it on another computer and she hasn’t come back to me as yet. I will try and get this resolved today

Kind regards

Emma

Emma Crideford

Area Manager

07539 074334

52 Duck Lane, Codsall,

Wolverhampton, WV8 1HF

www.Tri-Dental.co.uk