Below is a report received re the SMS messages:
1. What do the ** and * mean in the Contact Tel field?
2. Why does the report show the telephone number it does rather than the telephone number that the text was sent to?
Note a "-" has replaced letters in people's names and "9" the telephone number everything else is exactly as the R4 generated report
SMS Reminder import report - 06/08/2017
Summary: 6 response messages were processed with 0 Errors
2 Appointments were Confirmed:
Confirmed - Appointment for 1007387-Mr C----- A-----(Contact Tel: ) with Mr V----- J----- on Aug 9 2017 11:10AM
Confirmed - Appointment for 1000294-Mrs V----- C-----(Contact Tel: **) with Mr V----- J----- on Aug 9 2017 11:45AM
0 Appointments were Cancelled:
2 messages were confirmed as delivered (no response received):
Delivered - Appointment for 1006911-Mr V----- H-----(Contact Tel: 01948 999999*) with Mr V----- J----- on Aug 9 2017 10:40AM
Delivered - Appointment for 1004868-Mr C----- B-----(Contact Tel: 07985999999) with Mr V----- J----- on Aug 9 2017 4:20PM
Thank for getting in touch again. I've spoken to a few people here in the office and to be honest we're not entirely sure.
The responses are generated by a third party so we'll get in touch with them and see if we can find out for you.
I'll be back in touch as soon as I have any more info.
All the best
Apologies for the delay, I have heard back from our supplier and I think we need to gather some more info from you. I've asked one of the support team to give you a call to discuss this further.