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Arabella
Canine II

CS 1500 help after windows 10 installation

We installed windows 10 uneventfully. However, my CS 1500 intra oral camera no longer works.

It switches on as normal, but the software can no longer see it.

 

Any help on how to rectify this very gratefully received.

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CS Dental Employee
CS Dental Employee

Re: CS 1500 help after windows 10 installation

Sorry not to sure how to help with your imaging product. I would suggest you contact the helpdesk on 0845 230 2451 option 2.
Kind Regards
Liam Rushton
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Arabella
Canine II

Re: CS 1500 help after windows 10 installation

Thanks Liam however we no longer have support for this product

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RichardAngell
Canine II

Re: CS 1500 help after windows 10 installation

Hello,

As the camera is not under support I would suggest speaking with our sales team on 0800 169 9692 and getting the camera back under support.

Once the camera is back under support you can call 0845 230 2451 option 2 and we can then supply the updated software and drivers to get the camera working on Windows 10.

 

Regards