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Canine II

Chair Occupancy

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Hi, Can anyone give me possible explanations as to why we are getting a 476% chair occupancy for a particular clinician? They worked every Monday through November (opening times of 9.00-12.15 and 13.30-16.45) but on the report available hours is showing at only 4.25, and then as the books were quite well utilised and 20.25hrs was booked we are getting the high percentage? As far as we can see the cycle and default clinic/opening hours are correct. Thanks Sam.
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Canine II

Re: Chair Occupancy

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Hi Chris, Thank you for your reply. We worked out that books had been closed in one location, and not reopened again before changing location when adding a new cycle. This closed book cancels out the new opened book. Sam.

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CS Dental Employee
CS Dental Employee

Re: Chair Occupancy

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Hi Sam,

Im sorry to hear you are having these anomaly's this will certainly need investigation from our support team please could you give them a call on 0330 094 8194

Kind Regards 


Chris  

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Canine II

Re: Chair Occupancy

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Hi Chris, Thank you for your reply. We worked out that books had been closed in one location, and not reopened again before changing location when adding a new cycle. This closed book cancels out the new opened book. Sam.

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CS Dental Employee
CS Dental Employee

Re: Chair Occupancy

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Hi Sam,


Thanks for the update, glad to hear you got to the bottom of it 


Many Thanks 

Chris

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